SPX support
The right help, when you need it.
Questions about your installation, devices or the SPX app? Tell us what you're seeing and we'll help you take the next step.
Before you reach out
A few details help us help you.
Share your project or installation name, the device or room affected, and what happened. If you can, include a photo or screenshot when messaging us.
Common questions
Find a quick answer.
How do I get help with an existing installation?
Call or message our support team. Include your name, site or project name, the device involved and a short description of what is happening. A photo or screenshot can help us understand the issue.
What should I do if a device is not responding?
Check whether the device has power and whether your phone is connected. If the issue continues, note the device name and any indicator lights or error messages, then contact our team. For electrical wiring or power issues, do not open the panel yourself; contact a qualified technician.
Where can I get the SPX mobile app?
The SPX app is available for Android on Google Play. Visit the App page for a closer look at its room and device controls.
Can I ask about a new project or installation?
Yes. Use the Contact page and select Sales & projects. Describe your space, the systems you want to control and where the project is located.
Can you help with integrations?
Tell us which platform you use and which SPX devices are installed. Our team can advise on compatibility and the setup options relevant to your system.
Still have a question?
Reach the team directly, or tell us about a new project.